Jackie Gorman serves in the Business Administration Division of the DPW as a water and sewer billing analyst. She manages over 5000 water and sewer customer accounts, schedules appointments to address customer issues, and ensures water meter data collection is completed every quarter. As part of the Town's transition to a new financial software system, Jackie is single-handedly leading the effort to migrate all water and sewer data to the new system without disruption to ongoing, daily activities. Additionally, Jackie is actively involved in the DPW's effort to improve the Town's water meter system. She participated in the process to identify and select a meter vendor. Specifically, she provided insightful feedback during the evaluation of the software that will accompany the new meters. Jackie's professionalism, expertise, and willingness to learn are an example for all.