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Recreation Department

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1. What is the rate if you qualify for a scholarship?

If you qualify, our typical reduction in cost is for 50% the cost of the program. If you require further assistance, please reach out as we will be willing to work with you.

2. Who qualifies for scholarships for your programs?

If you meet the criteria for free or reduced lunch prices in the schools, you will qualify for scholarships for any program through Westborough Recreation. If you do not meet the threshold for reduced lunch prices, please feel free to fill out the form anyways, as we are willing to work things through on a case-by-case basis.

3. How long do I have to use my credits?

Credits do not expire and can be used at any time. If you’re having any issues applying credit to something you’re registering for, please call our office for assistance.

4. What can an account credit be used for?

An account credit can be used on any program you would register for through westbororec.com. And for anyone in your household account. For example, if you canceled basketball for your daughter Sally and received a credit. You can use that credit to register your son Dave for chess.

5. How long will it take to receive my check?

Receiving a refund check can take anywhere from 1 to 3 weeks depending upon when in the week the request is made. There may be additional delays in the postal service, however, you can always request that the check is held in the office for you to pick it up from our office.

6. Can I get my credit card refunded directly?

Unfortunately, due to the need for refunds to be processed by more than just our department, we are only able to send refunds via check in the mail.

7. How much notice do I need to give in order to receive a refund?

If you request a refund by giving us at least one week’s notice, we are able to provide a 100% refund or credit to your account. If you request a refund after a program has started, we will need to work with our vendors in order to determine a possible refund amount. In programs run by the Recreation Department itself, we typically prorate a refund for the sessions remaining in the program.

8. Can I reserve school space (gyms, fields, classrooms) through the Recreation Department?

No. you should contact the school department.

9. Do you have indoor space like gyms, meeting rooms, art rooms, etc, that my club/organization can rent?

No, the Recreation Department at this time does not have any indoor space to rent.

10. Can I rent a playground for private use?

No. Playground are public spaces that cannot be rented.

11. Can my organization/business rent field space if we aren’t from Westborough?

Our Recreation Commission has a policy that any group renting field space must be made up of at least 75 percent of Westborough residents. Special requests can be made. This would require coming before the Recreation Commission, please contact us and we can give your more information.

12. How do I rent field space?

Our fields are open typically from April to October. The Recreation Commission voted on a fields policy, which outlines a prioritization list for field rental requests. Our fields are busy during the open season with various youth sports organizations. Please contact us directly if you are interested in renting space to provide us with additional information. Once we understand your needs we can work with you.

13. Can I rent the pavilion at the beach for a private event?

Not at this time.

14. Do you offer swim lessons for adults?

Not at this time.

15. Do you offer swim lessons for kids?

Yes! We hold small group swim lessons over 3 sessions during the summer. These sessions are held over 2 weeks and consist of 8 days of swimming, typically Monday through Thursday. Various levels are available. Our swim lessons are usually available for registration when our Spring/Summer registration opens

16. My child is looking for a summer job are you hiring lifeguards?

More than likely, yes! We are always looking for staff to work at the beach. A lifeguard certification is required. Westborough Tennis and Swim often holds certification classes.

17. If I have a season pass can I bring a guest?

Yes. Your guest(s), will be subject the daily walk in rate.

18. How many people can attend with me if I have a family season pass?

Six people are allowed on your family season pass. Please contact us if your family exceeds six people, we are happy to work with you.

19. Can nonresidents use the beach?

The beach is open to Westborough and Northborough residents to purchase season and day passes, either online before the season starts or at the gate. We offer limited passes to Southborough and Shrewsbury. Those should be purchased in the respective towns Recreation Departments.

20. Why do you close the beach so early? It is still warm out in August and even September?

Great question! Our staff at the beach are all typically high school and college-aged kids and sometimes teachers. Our staff has to get back to school and their full-time work so we do not have the appropriate staff to cover opening the beach.

21. When does Lake Chauncy open?

Typically the middle of June we open the beach for weekend use and we open full time (Monday through Sunday, 11 am to 5 pm), starting on the last day of school. We are open until the second week in August.

22. How can I stay up to date on new programs or program registration deadlines?

• Join our email list. We send weekly and sometimes biweekly email updates with all of our program offerings.
• Follow us on social media, Facebook and Instagram
• We typically send a program brochure to all Westborough homes, one in the fall for our fall and winter activities and one in February for Spring and Summer activities. These brochures are also on our website
• Check our website! Everything we have is on our website and that is the best place to find complete information about programs/events and the easiest way to register.

23. There’s a program I’d really like to offer through the town, what are next steps?

Please email us with specifics on what you are interested in offering. Someone from our team will reach out with next steps. If you are the person who is planning to run the program, it typically requires you to fill out a W-9, along with a certificate of insurance naming the Town of Westborough as additionally insured.

24. Do you have financial aid?

Yes! Our financial assistance form is on our website.

25. Will I receive email confirmation once I register for programs?

You will receive a confirmation email/ invoice immediately after registering for your programs. Most of the pertinent information for each program is located under the program on our website. For most of our programs, you will not get any additional communication. Please feel free to reach out to us if you have any particular questions.

26. My child’s grade is incorrect in the system. What do I do?

Email the Recreation Department or contact us via phone at 508-366-3066 so that we can change it for you.

27. How do I register my child for programs?

First, you must make an online account with us. If you hover over the blue “Account” tab, you will see a drop down for “Create Account”. Fill in the appropriate info, and then you will be able to register for programs! 

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Assessor

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1. What does the Assessing Department do?

The Board of Assessors is responsible for determining the fair market value of all property located within the Town. There are three principal types of local taxes administered by the Board: real estate, personal property, and motor vehicle excise. The Board is also responsible for the administration of all laws relative to local taxation as outlined in the General Laws of Massachusetts, and is supervised in the administration of these laws by the Department of Revenue’s Division of Local Services. Additionally, the Board of Assessors is responsible for compiling and submitting all data required for setting the tax rate on an annual basis to the Department of Revenue for approval on an annual basis.

2. What does the Assessing Department not do?

The Assessing Department does not raise or lower taxes. The amount of taxes charged is determined by the amount of tax dollars, or tax levy, required to cover the cost of local services. The tax levy is determined by the Town’s spending, which is determined by the voters at Town Meeting. While the Assessing Department is responsible for determining each person’s share of the levy, they have no control over an individual’s tax bill.

3. How do the Assessors determine the value of my property?

Assessed values for Fiscal 2022 are as of January 1st, 2021. They are based upon the calendar 2020 sales of similar properties. The property that sold in your neighborhood last month is not considered in the current assessments. Unlike a "Fee Appraisal" for a mortgage, Assessor's utilize "Mass Appraisal". Assessors analyze an entire year's sales, looking at assessment to sales ratios and different property characteristics. The analysis compares similar properties using factors such as size, location, style, age, quality and condition. Utilizing a CAMA (Computer Assisted Mass Appraisal) system, they apply this analysis equitably across all the properties in Town. The effectiveness of this relies on accurate data to evaluate that people paid X for Y.

Valuation in Massachusetts is based on "full and fair cash value", or the amount a willing buyer would pay a willing seller on the open market. Determining the "full and fair cash value" involves reviewing the sales of similar properties (the market approach to value), what the property would cost today to replace (the cost approach to value), and for income-producing properties, a knowledge of current economic conditions such as rental and vacancy rates, current interest rates, and the rate of return a potential purchaser can expect to receive on their investment (the income approach to value). The Assessor does not create value. Rather, he/she has the responsibility to discover and reflect the changes that are occurring in the marketplace.

In the Town of Westborough, for new construction, or properties that have permit activity due to additions, pools, or any type of improvement to the property, the assessment is based upon the status of the property as of July 1st of any given year.

4. Am I required to allow the Assessor to inspect my property?

You have no legal obligation to allow the Assessor to inspect your property unless you apply for an abatement of your property tax. However, for the Assessor to properly perform their duty of applying fair and equitable values to all properties within the community it is imperative that the data they have on each property is accurate. For this reason, the taxpayers’ cooperation with the inspection process is very important and greatly appreciated by the Assessor.

5. How are my taxes calculated and what do these bills represent?

The Fiscal Year begins on July 1^st and runs until June 30^th. The first two tax bills received on July 1^st and October 1^st are preliminary tax bills based upon the prior year's values and tax rate. The new Fiscal Year's assessments are set in the fall, the community determines if there will be a split or single rate and a tax rate set by mid-December. The tax bills sent by January 1^st represent the Actual bills for the Fiscal year. These bills use the new Fiscal Year's assessment and tax rate to determine the total year's taxes due. The preliminary amounts are subtracted. The remaining amount is divided by two for the third and fourth quarters. This calculation results in the four quarters not being the same.

• Ex. Fiscal 2020 assessment of $510,000 and rate of $18.32 ÷ $1000
• Fiscal 2021 Preliminary bills $510,000 x $18.32 ÷ $1000 ₌ $9,343.20 ÷ 4 quarters ₌ $2,335.80
• Fiscal 2021
  • Q1 ₌ $2,335.80
  • Q2 ₌ $2,335.80 Total Preliminary Paid ₌ $4,671.60
• Fiscal 2021 Value set at $535,000 and rate of $18.54
• Fiscal 2021 total taxes: $525,000 × 18.54 ÷ $1000 ₌ $9,918.90
• Less Preliminary Bills: $9,918.90 ‑ $4,671.60 ₌ $5,247.30
• Fiscal 2021 Q3 and Q4 Bills: $5,247.30 ÷ 2 remaining quarters ₌ $2,623.65 per quarter

The total increase in taxes is $575.70

Many take the recent tax bill just received and multiply by four to calculate their total taxes for the year. In the example above, that would represent an increase of $1,151.40. You can take some consolation in that the next July's bill will be less than the bills just received.

6. What if I disagree with the assessment of my property?

If you believe your property value is too high you should speak to someone in the Assessor's Office. The first step is to review your property record card to insure that the data is correct. Quite often, if the value is incorrect it is due to a simple data error. The next step would be to review the sales of similar properties within the community, and particularly within a neighborhood similar to yours. The assessing staff will assist you with this process if you need help, as all data is available in their office.

Once you have completed these steps, if you still believe the assessment of your property is incorrect you should apply for an abatement. You must apply for an abatement by February 1st of any given year, or thirty (30) days from the postmark on the third quarter tax bill, whichever date is later. Upon receipt of your application the Assessor will most likely contact you to arrange for an inspection of your property to take place in order to verify the accuracy of the data. The Board of Assessors has three months from the date they are received to act upon abatement applications, and is required to notify you in writing within ten days of their decision, regardless of whether the decision is to abate or deny your application.

Finally, it is important that you understand that abatements are granted or denied based upon valuation issues, not tax issues. In other words, if your issue is with your tax bill but not your value you have no grounds to apply for an abatement. Tax dollars are determined by the spending at Town Meeting, not the value of your property, and while the Assessor has total jurisdiction over the assessments on all properties within the community, they have no jurisdiction over spending.

7. Why did my value go up more than others in my neighborhood?

Simply, value adjustments are not linear. The value calculations include all factors that go into a property. While houses may be similar, it is rare that they are identical. There can be differences in interior improvements, acreage, living area and condition. Living area and acreage valuation is also not linear and cannot be compared in that way.

8. What remedies are available to me if the Assessor denies my abatement application and I am aggrieved by this decision?

If the Board of Assessors denies your application for abatement, or if you believe the abated value is still incorrect, you have the right to appeal this decision to the Massachusetts Appellate Tax Board. You must file your appeal within three months of the Board’s decision. You may contact the Appellate Tax Board at 617-727-3100, or visit the site of the Appellate Tax Board.

9. What is Proposition 2 ½?

Proposition 2 ½ is a State law that places constraints on the amount of real and personal property taxes that the Town is allowed to raise in any given Fiscal Year. The amount of tax dollars, or levy, allowed under Proposition 2 ½ is called the “levy limit”. The levy limit is determined by multiplying the previous year’s limit by 2 ½ per cent, and adding to that the tax dollars generated from any new construction within the Town that is not the result of property revaluation. The levy limit under Proposition 2 ½ may be exceeded only by the Town’s approval of a debt exclusion or override. A debt exclusion allows the Town to exceed the levy limit only for the life of the debt, i.e., the terms of the borrowing, while an override is a permanent increase in the levy limit.

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Assessor - Common Property Tax

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1. How are my taxes calculated and what do these bills represent?

You can't take your Q3 bill and multiply times 4.

The Fiscal Year begins on July 1^st and runs until June 30^th. The first two tax bills received on July 1^st and October 1^st are preliminary tax bills based upon the prior year's values and tax rate. The new Fiscal Year's assessments are set in the fall, the community determines if there will be a split or single rate and a tax rate set by mid-December. The tax bills sent by January 1^st represent the Actual bills for the Fiscal year. These bills use the new Fiscal Year's assessment and tax rate to determine the total year's taxes due. The preliminary amounts are subtracted. The remaining amount is divided by two for the third and fourth quarters. This calculation results in the four quarters not being the same.

• Ex. Fiscal 2020 assessment of $510,000 and rate of $18.32 ÷ $1000
• Fiscal 2021 Preliminary bills $510,000 x $18.32 ÷ $1000 ₌ $9,343.20 ÷ 4 quarters ₌ $2,335.80
• Fiscal 2021
  • Q1 ₌ $2,335.80
  • Q2 ₌ $2,335.80 Total Preliminary Paid ₌ $4,671.60
• Fiscal 2021 Value set at $535,000 and rate of $18.54
• Fiscal 2021 total taxes: $525,000 × 18.54 ÷ $1000 ₌ $9,918.90
• Less Preliminary Bills: $9,918.90 ‑ $4,671.60 ₌ $5,247.30
• Fiscal 2021 Q3 and Q4 Bills: $5,247.30 ÷ 2 remaining quarters ₌ $2,623.65 per quarter

The total increase in taxes is $575.70

Many take the recent tax bill just received and multiply by four to calculate their total taxes for the year. In the example above, that would represent an increase of $1,151.40. You can take some consolation in that the next July's bill will be less than the bills just received.

2. How is my value determined?

Assessed values for Fiscal 2022 are as of January 1st, 2021. They are based upon the calendar 2020 sales of similar properties. The property that sold in your neighborhood last month is not considered in the current assessments. Unlike a "Fee Appraisal" for a mortgage, Assessor's utilize "Mass Appraisal". Assessors analyze an entire year's sales, looking at assessment to sales ratios and different property characteristics. The analysis compares similar properties using factors such as size, location, style, age, quality and condition. Utilizing a CAMA (Computer Assisted Mass Appraisal) system, they apply this analysis equitably across all the properties in Town. The effectiveness of this relies on accurate data to evaluate that people paid X for Y.

A word of caution, before proceeding. When filing for an abatement, assessments can go up if errors are found that need to be corrected.

3. Why did my value go up more than others in my neighborhood?

Simply, value adjustments are not linear. The value calculations include all factors that go into a property. While houses may be similar, it is rare that they are identical. There can be differences in interior improvements, acreage, living area and condition. Living area and acreage valuation is also not linear and cannot be compared in that way.

4. Why did my value increase more this year than past years?

The 2020 market in Westborough was strong with low supply and high demand. This resulted in a sharp increase in property values in certain neighborhoods and price points. Bear in mind that not all segments of the market had a similar supply and demand ratio.

5. What can I do about it?

The process to appeal is to file an abatement in the Assessor's Office. This must be USPS postmarked by February 1st. The appeal is on the total assessed value of the property. You cannot appeal the total tax amount, increase in tax amount or net increase in value. It is the final assessed value for Fiscal 2022 that can be appealed. Complete the application and explain to the Board of Assessor's what you think your property is worth as of January 1, 2021 and why.

It is recommended that you review your records prior (Online Database) to filing for an abatement. Occasionally, the inspection can reveal discrepancies in our data, such as missing finished basement or bath, that can result in an increase in value. You will then be contacted by the office to schedule a time for an inspection of the property. After the inspection, the Board will review the application and inspection information and vote to grant or deny an abatement. The Board has 90 days from the date of receipt of the application to act on the abatement.

If you find that your assessed value is at or below market value, the best way to impact your taxes is to get involved in the process. If you do not attend Town Meeting, you have missed the opportunity to vote and/or speak about the spending of the Town. Truly the opportunity to impact the spending is to get involved early. Pay attention to the Board of Selectmen's meetings. Town Meeting is the end of the process. The opportunity to impact the articles presented is to follow the process and speak up early.

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Board of Health

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1. How do I dispose of household trash and recycle?

Visit the Recycling and Trash Disposal page for more information regarding trash and recycling.

2. What should I do with used sharps (Needles, Lancets, etc.)?

Sharps may not be discarded in the trash. Sharps Kiosk

Westborough residents may now dispose of their used home needles/sharps containers in a kiosk located at the Fire Station at 42 Milk Street.

All needles/sharps must be packaged in a sharps container. All containers must easily fit within the kiosk door. Do not force containers into the kiosk.

Complimentary containers for used needles/sharps are available for Westborough residents at the Fire Station and Board of Health office (while supplies last).

Please contact the Board of Health via phone at 508-366-3045 or email for more information.

3. How do I dispose of medication?

Medication can be brought to the CVS Pharmacy at 74 East Main Street for disposal.

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Building Department

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1. What happens if I don’t pull a Building Permit?

The job may be shut down and the permit fee doubled as well as additional fees until a permit is in place. Also, refer to the Question related to when selling your house, etc.

2. When selling my house what steps should I take in making sure all permits are closed on my property?

You may refer to both of these links to make sure all permits have been closed out prior to selling your house:

• Permit Pro
• LaserFiche

3. What do I need a Building Permit for?

Any structural change or when the ceiling, walls, or flooring are opened. As well as creating new structures, rooms, etc. Electrical and Plumbing permits may also be required, regardless of a building permit. If in doubt, please call the office to discuss further.

4. If I’m considering an “In-Law Apartment” do I need a Building Permit?

Yes, Westborough may also consider this as an Accessory Dwelling Unit. Please call the office to discuss further with an Inspector.

5. If I’m adding or converting an existing room to a bedroom, do I need a Building Permit?

Yes, due to life safety and potential septic/sewer purposes.

6. Do I need a Building Permit for a party tent?

Yes, if the tent is over 400 square feet. There are some exceptions, please call the office and speak to an Inspector to verify.

7. How will I receive my Building Permit?

You will receive an email that your Building Permit has been issued and is ready for pickup. The card must be picked up and posted on the job site before work or inspections may begin. Failure to do this could cause fines as well as re-inspection fees.

8. How will I receive my Building Permit?

You will receive an email that your Building Permit has been issued and is ready for pickup. The card must be picked up and posted on the job site before work or inspections may begin. Failure to do this could cause fines as well as re-inspection fees.

9. Can I begin work once I submit my application?

Only with verbal or written authorization by the Building Department Staff.

10. Can I store my unregistered vehicle on my property?

Only one unregistered vehicle may be kept on your property.

11. Do I need a permit for a shed?

Any shed greater than 200' square feet requires a permit. For Sheds under 200' square feet refer to the Shed Requirements tab on our webpage to complete a registration form and location map which requires no fee.

12. Why is it important to get a Building Permit?

For the benefit of the homeowner upon the sale to show that all work has been completed to code. If permits have not been pulled and the work is not able to be properly inspected, you may have to open walls to allow for proper inspections.

13. When does a retaining wall need a permit?

Anytime the wall is 4 feet or more.

14. Does a kitchen or bathroom remodel require a Building Permit?

Yes, a Building Permit is required if you are doing more than just changing out cabinets, countertops, shower/tub, toilet or sink then only Electrical and Plumbing permits are required. If in doubt, please call the office.

15. Is a building permit required for replacement windows/doors/roof/siding?

Yes, a Building Permit is required for these types of projects.

16. How do I schedule a building inspection?

By calling the Building Department, we require a 24-hour notice and accommodate same-day requests, when able. Our hours are Monday, Wednesday and Thursday 8 am to 5 pm, Tuesday 8 am to 8 pm, and Fridays 7:30 am to noon.

17. Does an in or above ground swimming pool require a Building Permit?

Yes, any structure that contains water over 24 inches in depth is a private swimming pool and requires a Building Permit. This includes in-ground, above-ground, and on-ground swimming pools, hot tubs, and spas. Fence requirements vary, please call the office for further clarification.

18. Is a permit required to install a fence on my property?

Any fence over 7 feet requires a Building Permit.

19. Where can I find a map or plot plan of my property?

If the Building Department has one on file, you may find it in LaserFiche our digital file portal.

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Conservation Commission

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1. Do I need a wetlands permit for structures (like a shed) if it is in lawn area?

The construction of ancillary structures (such as decks and sheds) being built within lawfully existing lawn are exempt activities from the Wetlands Protection Act and Town Wetlands Protection Bylaw so long as the structures are located 50 feet or further away from the Wetlands Resource Area.

2. Do I need a permit to remove a hazardous tree(s) in a Wetland Resource Area?

A request to remove a hazard tree(s) in a Wetland Resource Area can be filed by clicking here. The Conservation Department will reach out to schedule a site visit with you to evaluate the tree(s) in question. At this site visit, it will be decided if a permit will be required, or if the removal(s) can be approved administratively. Up to 6 trees can be approved to be removed administratively.

3. Does the Commission have a local wetlands bylaw?

Yes, the Commission has a local wetlands bylaw. View the Bylaw Regulations (PDF).

4. When do I need to file for a permit with the Conservation Commission?

When work is being proposed within 100 feet of a Resource Area (pond, lake, stream or wetland) or within 200 feet from a river, stream, or brook, a permit from the Conservation Commission is required. The Commission is enforcing the state Wetlands Protection Act and the local Wetlands Protection Bylaw. Please call the Conservation Department office or email us if you are not sure if there are wetlands on or near your property or proposed project.

5. Why are wetlands protected?

Wetlands are important for the protection of surface and groundwater supplies, they help prevent storm damage, provide flood control, and they provide habitat to fisheries, shell fish, and wildlife. Wetlands act as nature's "water purification system" and are extremely vital to a healthy environment.

6. How do I know if I have wetlands on my property?

For new projects, the landowner should hire a wetland consultant to delineate the wetland boundaries. Wetlands in Massachusetts are defined by the wetland vegetation, wetland soils and hydrology. Wetlands may only have water in them in the spring or during times of high ground water. It is the plants, the soils and the hydrology, which provide the evidence of the wetland boundary. If you are uncertain whether you have wetlands on your property please call the Conservation Department and we can schedule a site visit to help you make this determination.

7. How do I get a wetlands permit from the Commission?

The Town of Westborough uses PermitPro to apply for permits. You can fill out an application by clicking here, and can also upload any additional documents (such as engineered plans, the Abutter Notification Form, or the Submission Check List). The Committee will require two hard copies of your documents submitted to the Conservation Commission Office at 45 West Main Street, Westborough, MA 01581.

8. Does the Town have an Open Space and Recreation Plan?

Yes, view Westborough’s Open Space and Recreation Plan (PDF). This plan is valid for 7 years and was approved in 2018.

9. Am I allowed to walk my dog off-leash on Town property?

Please refer to to the Animal Control Bylaw page for information regarding dogs and leashes in the Town of Westborough.

10. Where are the Town's conservation land & trails, and how can I get trail maps?

The Town has a multitude of properties and open space that can be utilized by the public for both active and passive recreation. To navigate to our webpage that shows our land and printable trail maps, view the Conservation Land Trail Maps page.

11. I would like to reserve Town land for an event, how do I get a permit?

Permit forms can be found by viewing the Permit Form (PDF). You will be able to fill out the form with the requested information and email it as an attachment to Conservation Commission Department. We will then verify that there are no conflicting events and either approve the permit or request more information.

12. Where can I hunt in Westborough?

Within the Town of Westborough, hunting by bow is the only allowed method of hunting on town-owned land. The allowed locations for bow hunting are the Libby Conservation Area and the two parcels that make up Bowman West Conservation Area. The parcel IDs for these locations are Map 3 Lot 7, Map 4 Lot 23, and Map 4 Lot 36 respectively. Please review Conservation Commission Memo (PDF) to ensure that you are on an allowed property.

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Council On Aging (Senior Center)

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1. What kind of activities are at the senior center?

The Senior Center offers a wide variety of programs and activities each month. We have several exercise classes including gentle chair yoga, Zumba gold, strength and balance and Tai Chi, Spanish classes, painting classes, Piano lessons, bingo, monthly birthday lunches, grab ‘go Lunches, Dinner at the Back Door, Knit and Crochet, Cribbage, Rummikub, weekly grocery shopping, weekly plaza shopping trips, Dementia Caregiver Support Group, Memory Café, RMV Near Me, assistance with Income taxes (seasonal), SHINE appointments, Hearing screening, Breakfast with the Chief, and much more. We also have a great summer program on Tuesday evenings that includes food, entertainment and fun. Transportation is available for all of our programs and activities. For more information, pick up a copy of the Westborough Senior Scene or go to the Town of Westborough website to read it on line.

Please feel free to contact the Senior Center at 508-366-3000 if you have and questions regarding transportation or any of our services, programs or activities. We’ll be happy to help.

2. What programs are available for home safety?

The Senior Center offers several programs for residents in conjunction with the Westborough Fire Department and Westborough Police Department. Each year, in November, we sponsor "Project Alarm" to change the batteries in your household smoke detectors and make sure they are still working properly. The also check and install carbon monoxide detectors. We also offer residential lock boxes so that emergency personnel can get into your home if you are not able to answer the door. There is a fee for the box and we install them for you. Additionally, twice a year, in April and October, we sponsor a document shredding day at the Senior Center. The Fire and Police are also there to collect unused or out of date medications and used sharps (in approved containers). There is no charge and no limit on how much paper you can bring. Check the Westborough Senior Scene for dates and more information.

3. Are there volunteer opportunities at the Senior Center?

There are several opportunities for you to Volunteer at the Senior Center. There is a need for out of town medical drivers, meals on wheels deliverers, caregiver dinner deliverers, grocery shoppers, helping with the newsletter, picking up prescriptions and helping with programs and events at the Senior Center. A CORI (Criminal Offender Record Information) is required of all new Volunteers. Please contact the Volunteer Coordinator at the Senior Center for more information and an application.

4. What is SHINE and how do I get an appointment?

SHINE stands for Serving Health Insurance Needs of Everyone. It is a federal/state program for any Medicare enrollee that needs assistance with any aspect of their health insurance coverage. We have two trained SHINE Counselors and there are appointment hours every week. If you are thinking about retiring and are not sure what your coverage will look like, you should come for an appointment. If your policy or situation has changed, they can help. If you need to add more coverage or find a less expensive plan, you need to call the Senior Center at 508-366-3000 to schedule an appointment. There is no charge and confidentiality is strictly enforced. Transportation is available.

5. Can I borrow durable medical equipment from the senior center?

Yes. We work with the Siloam Lodge of Masons to provide free durable medical equipment for any one in need. We usually have a supply of walkers, commodes, shower chairs, canes and crutches. Please call the Senior Center before you come in to make sure we have what you are looking for. We do not accept or loan out hospital beds or mattresses.

6. How old do I need to be to participate in and activity or class?

The Town of Westborough determined the age to be a Senior is 60. However, we welcome any resident to join us if they choose to. We have had several under 60 take some of our exercise classes to help with physical therapy. Generally, all classes cost $5 and the calendar can be found in the monthly newsletter, the Westborough Senior Scene, or the Town of Westborough website.

7. How do I get a ride on the mini-bus or from a volunteer?

The Senior Center Mini-bus is on the road Monday through Friday from 9 am to 4 pm. Currently, the Mini-bus provides rides in-town for doctor's appointments, grocery shopping, hairdressers and barber appointments, activities and programs at the Senior Center and other shopping or errands. Reservations must be made by noon the day before you need the ride. Cost for the Mini-bus is $1 each way. Multi-ride punch cards can be purchased from the drivers or at the Senior Center.

Transportation from a Volunteer for an out-of-town medical appointment must be made at least three days prior to your appointment. Our Volunteers go to Worcester, Framingham, Marlborough, Shrewsbury, Northborough and Milford. There is no charge but you are responsible for any parking fees at the facility.

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Cultural Council

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1. How to Become a Member

• Contact Cultural Council and attend a meeting, meet the Board.
• Submit letter of intent/interest to Select Board's office.
• Selectmen Interview at Select Board meeting
• Official appointment by Select Board
• Sworn in at Town Clerks Office
• Sign affidavit at Town Clerks office
• Attend Cultural Council meetings as Voting Member
• Complete online Ethics Training

2. How to Apply for Grants

Use the Grant Application Form on the Forms and Applications webpage.

3. What are the LCC Program Guidelines?

The Local Cultural Council Program (LCC), of which Westborough is a participant, is the most extensive system of grassroots support for the arts, sciences and humanities in the nation. There are 339 local cultural councils in Massachusetts; collectively, they distribute more than $1.6 million a year in grant monies to support cultural activities in cities and towns in the state. These annual grants are for field trips, after school programs, concerts, broadcasts - programs that are part of people's everyday lives. Thanks to LCCs, cultural activities are taking place in schools, cultural organizations, community centers, libraries, elder care facilities, town halls and parks; wherever communities come together.

The Local Cultural Council Program was established in 1982. Until 1990, the program was overseen by the Massachusetts Arts Lottery Council, a state agency. In 1990, the Arts Lottery Council merged with another agency, the Massachusetts Council on Arts and Humanities, to form the Massachusetts Cultural Council (MCC). The MCC has overseen the LCC Program since 1990.

The MCC receives its funding from an annual state appropriation. Each year, the MCC distributes funds to LCCs, in turn. LCCs re-grant these funds to schools, organizations and individuals in their communities.

Distribution to each LCC is based on a local aid formula devised by the state. The formula takes into account population and property values and is weighted in such a way to give larger distributions to less wealthy communities.

In addition, proceeds from the annual Arts in Common Festival, sponsored by the Westborough Cultural Council, and the Town of Westborough have provided funds to supplement the Commonwealth grant to provide additional local support to the LCC grant.

4. How do I Apply for Grant Reimbursement?

Use the Grant Reimbursement Form on the Forms and Applications page.

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Fire Department

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1. How do I report a broken fire hydrant?

All issues and concerns with fire hydrants around town should be reported to police and fire dispatch and they will make the proper notifications. They can be reached at 508-475-4800.

2. How can I arrange a tour of the fire station?

Tours of the fire station can be arranged based on the availability of the on-duty crew. To schedule a tour please reach out to our SAFE Coordinator Captain Rossi at 508-389-2345.

3. Why do I need a smoke alarm inspection when I sell my house?

According to Massachusetts law when a home or residence is sold it must be equipped with working smoke alarms. For assistance with where to place them or to schedule a smoke inspection please reach out to the fire prevention department for further assistance.

4. Why does the fire engine respond to medical emergency calls?

The fire department units are dispatched based on the potential severity of the call. Often the fire engine crew responds to assists the ambulance with things like lifting and moving patients as well as providing additional support and patient care. They will also respond to provide a safe area for the ambulance crew to work depending on the location of the call.

5. Why do firetrucks park in the road blocking traffic when on an emergency call?

Fire trucks often park in the travel lanes of the road to provide motorists with advanced warning to slow down. They also do this to position the fire apparatus on an angle providing a safe area Infront of them for fire department personnel to work on the scene with an added level of protection from passing motorists.

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Housing Trust

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1. What is "Housing Affordability"?

Housing affordability measures a households ability to pay for the total cost of housing, including rent or mortgage payments and utilities. As defined by the US Department of Housing and Urban Development (HUD), housing is affordable if the total cost of housing is 30% or less of household income.

2. What is "Affordable Housing"?

In Massachusetts, the term “Affordable Housing” is most commonly used to describe housing that is affordable to households with income of 80% or less of the Area Median Income (AMI). Housing that meets this criteria is often eligible as subsidized housing and may qualify as part of a town’s Subsidized Housing Inventory (SHI).

3. What is "Workforce Housing"?

Workforce Housing is generally considered to be housing that is affordable to households with total income between 60% and 120% of the Area Median Income (AMI). In Massachusetts, Workforce Housing programs exist for households with incomes up to 130% of AMI.

4. How does housing affordability impact the economy?

Greater tax generation, creation of jobs, opportunities for economic development, increased job retention and productivity, and the ability to address inequality — all are among the economic benefits of increased access to quality, affordable housing.

5. How does housing affordability impact communities?

Having an ample supply of affordable places to live fosters a host of economic benefits for communities and also serves to heighten civic participation, increase public safety and create a greater sense of community pride.

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Human Resources

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1. When is Health & Dental Open Enrollment?

Mid April - Mid May

2. When is FSA Open Erollment

End of November through Mid December

3. What co-pays are covered through the HRA program?

• Inpatient Copay ($250)
• Outpatient Copay ($150)
• Emergency Room Copay (Max $50)
• High-Tech Imaging Copay

4. What is the Health Insurance Opt-out Benefit?

The Town will pay the Opt-Out benefit in a lump sum at the end of the fiscal year. The Town will pay $1,500 stipend per year for employees opting out of individual health insurance plans and $4,000 stipend per year for employees opting out of family health insurance plans.

5. Employee Self Service Login?

Link to Login:

https://westborough.munisselfservice.com/login.aspx

Username = Employee number

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Information Technology Department

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1. What should I do if I have a question about the Town's website?

Please send requests to websupport@westboroughma.gov.

2. How do I get to the Town's online GIS website?

The link for the Town's online GIS website is https://www.mapsonline.net/westboroughma/.

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Planning Department

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1. Does Westborough have a Master Plan?

Yes, there is a Master Plan that was adopted in the Fall of 2021. View the Master Plan 2021 (PDF).

View the previous version was adopted in 2003.

2. How do I know what the zoning requirements are for my property or property I am interested in?

The first step to determine zoning is to consult the Town Zoning Map (PDF).

The second step is to consult the Zoning Bylaws Use Table (PDF) for the appropriate Zoning District.

3. How do I know if my proposed commercial project requires Site Plan Review?

Site Plan Review is required if:

You are creating or changing more than 5 parking spaces

OR

You are proposing a new use on a vacant property

OR

You are changing the use of the existing property

4. What do I need to do to change my property line?

Apply for an ANR approval from the Planning Board. Please see page 12 of the Subdivision Rules and Regulations (PDF). 

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Police

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1. What are the winter parking restrictions (parking ban) in the Town of Westborough?

The winter parking restriction dates are November 1 to April 1.

There is no on-street parking on these dates between the hours of 11 pm to 7 am.

Please be aware that the dates and times may change due to weather conditions. Please visit the Westborough Police Facebook page for winter parking restrictions outside the normal hours and dates.

2. How do I get an motor vehicle crash form?

If you have been involved in a vehicle crash, get a blank motor vehicle crash form (PDF). Please follow the directions on the form, complete and sign it.

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Public Works

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1. Why are there yellow and blue painted lines on the street or flags in my yard?

A DigSafe request was called for in your area. The markings identify the location of underground utilities in order to avoid damage during any sort of excavation. See the DigSafe website for more information: Dig Safe System, Inc. - MA ME NH RI VT - Call 811

2. What do I do if a street light is out?

The Town is required per its National Pollutant Discharge Elimination System Permit to sweep streets. This is generally done in the spring and fall. The primary purpose for sweeping is to remove pollutants from the roadway that may be washed into our local water resource areas. Please do not blow your private yard waste into the town’s rightof-way

3. When and why does road sweeping occur?

The Town is required per its National Pollutant Discharge Elimination System Permit to sweep streets. This is generally done in the spring and fall. The primary purpose for sweeping is to remove pollutants from the roadway that may be washed into our local water resource areas. Please do not blow your private yard waste into the town’s rightof-way. 

4. Who is responsible for a water leak at my property?

The property owner is responsible for the water line from the house to the curb stop valve, which is typically located in front of the house, near the roadway. 

5. Why is my water rusty or brownish in color?

Naturally occurring minerals, primarily iron and manganese, flowing with the water are typically to blame for water discoloration. These minerals, which are heavier than water, settle in water pipelines when water usage is low — especially during winter months. When the water flow and pressure through the water pipes increases again, or there is a disruption in the distribution system, the minerals are stirred up and flow out of your faucets when you turn on the tap. 

If discoloration occurs, run the COLD water at one faucet for 5 to 15 minutes, and you should see the water clear. Running the hot water pulls from the water heater, which could make the problem worse. If the water fails to clear after 15 minutes, wait for a few hours and again try running only the cold water. If the water is still discolored, contact the DPW Water Division. Even if you are in an apartment or don’t pay your water bill directly, it’s important to notify the Water Division of any potential problem. 

Although the water is discolored, it remains safe to drink. It is possible, though, that the discoloration is a symptom of another issue, which is why it is important to contact the DPW Water Division if running cold water for 15 minutes doesn’t resolve the issue.

6. Where is my water meter located?

All water meters are located inside the property building, often in the basement where the water line enters the building. 

7. How/where do I dispose of cooking oil/grease?

Please do not dispose of grease down your drains or toilets. Grease congeals in your sewer line and can lead to clogs and sewer backups. Let it cool and harden, then dispose of in the trash.

8. I live near a sewer pumping station and I hear/see an alarm going off, who do I notify?

Please call the DPW office during normal business hours (508-366-3070). After hours please call the Fire Department (508-389-2300). There is no need to call 911.

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Purchasing

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1. Where can I find bid opportunities?

The Town's open and closed solicitations are post through BidNet. 

2. How can I find out who a bid was awarded to?

Information about closed and awarded solicitations can be found on BidNet.

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Town Clerk FAQs

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1. Am I a registered voter in Westborough? How do I register or change my party?

You can check your status/register to vote on the Secretary of State's Website: https://www.sec.state.ma.us/ovr/ You may also change your party via this link. 

2. What is my precinct number?

Click here to see which precinct your address is located in. 

3. How can I order vital records (birth, death, marriage) online?

You may order vital records online via this link: https://ma-westborough.civicplus.com/322/Online-Payments Once we receive your online request, we will process and mail you your records. We generally process requests the same day. 

You may also come to the Town Clerk's office at 34 West Main Street, Westborough to request vital records in person. 

4. Are there any upcoming elections?

Please click here to check our election calendar. 

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Town Manager

Show All Answers

1. How do I get in touch with the Select Board?

Those interested in getting in touch with the Westborough Select Board may do so using sending inquiries to the email address selectboard@westboroughma.gov. Refer to the Select Board webpage for information about agendas, meeting minutes, policies, and goals.

2. How do I sign up for Westborough Power Choice?

Westborough residents may sign up for Westborough Power Choice online through the Westborough Power Choice website or over the phone by calling 844-483-5004. Have your National Grid account information readily available prior to initiating this process. New electricity accounts in Westborough are automatically enrolled in the program and will receive a letter prior to enrollment, in accordance with state law.

3. Does the Town accept credit or debit cards for payment of fees?

License and permit fees administered by the Town Manager’s office must be paid with cash or check. Parking tickets may be paid online through the Kelley & Ryan payment portal.

4. Can I pay my parking tickets online?

Yes, parking tickets accrued in Westborough are payable online through this link. Note that there is a $.50 charge for e-Checks and a 3.2% fee ($3.00 minimum) for credit card payments. All parking tickets may also be paid with cash or check in person at the Town Manager’s office, or by mail sent to 34 W Main Street, Westborough, MA 01581.

5. What do I need a liquor license for?

Any operation that plans to sell or distribute alcohol to the general public must obtain a liquor license prior to start of distribution. There are different classes of liquor license ranging from one-day to all-alcohol sales, as well as specific licenses for non-retail businesses (i.e. clubs). A list of these licenses can be found under the Liquor License tab on the Select Board website or by following this link. All applicants should utilize resources available through the state’s Alcoholic Beverages Control Commission, accessible by following this link.

6. What is a Common Victualler license?

A common victualler license is required for any operation that dispenses food and/or beverages to be consumed by customers on premises.

7. How do I apply for a license issued by the Town Manager’s office?

Visit the Permits and Licensing page under How Do I and scroll down to Town Manager/Select Board Permits and Licenses. Select the Permit that you are applying for and fill out the required information. Some permits require submission of a Tax Certification Statement and Workers Compensation insurance affidavit as well. Complete all application materials and submit them to the Town Manager’s office as a complete package. Incomplete application packages will not be accepted.

8. How do I make a public records request?

Public records request may be made in person, over the phone, or by email to the Town Manager’s office. This request will be acknowledged by the Town Manager’s office and they will have 10 calendar days to comply with the parameters of the request. Those submitting requests are encouraged to be as specific as possible when making a request.

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Treasurer / Collector

Show All Answers

1. How much is a Municipal Lien Certificate and how do I order one?

Municipal Lien Certificates are requested in writing, or on the town's website under the Online Tax Payments tab. The costs for a Municipal Lien Certificate are as follows:

• Residential: $25
• Commercial/Industrial: $150
• Quarterly Breakdown: $2

We process Municipal Lien Certificate requests on a daily basis. Although we understand the importance and urgency of these requests and strive to have a quick turnaround time, during times of high volume there may be a slight delay.

2. How can I change the name or mailing address on a bill?

The Treasurer/Collector's office cannot make changes to your invoice. For real estate and personal property tax bills, you will need to contact the Assessor's Office. Their number is 508-366-3010. For water/sewer bills, you will need to contact the Department of Public Works. Their number is 508-366-3070.

The bill information on your excise tax invoice comes from the Registry of Motor Vehicles. Any changes made there will reflect on the following year's bill.

3. How do I get a final water reading?

Final water readings are scheduled through the Department of Public Works. Their number is 508-366-3070. Final water bills are paid through the Treasurer/Collector's office. These particular bills are not on the website and must be paid either in the office or through the mail.

4. Why is my water bill always the same?

Being connected to the public water/sewer system will automatically generate an invoice. If your household uses less than a certain amount of water, your bill will reflect the minimum. Any questions about your usage should be directed to the Department of Public Works. Their number is 508-366-3070. Any questions regarding your payments can be directed to us in the Treasurer/Collectors Office at 508-366-3025 or 508-366-3080.

5. Do you send a taxes paid statement out at the end of the calendar year?

We can provide you with a taxes paid statement for any date range you might require, but the request for that needs to be done in writing. We provide a request form on our department page but also accept emails requesting the information. This is a high-volume request at the end of the calendar year. Although these requests are processed on a first come first serve basis, we understand their importance for tax purposes and are diligent in processing them in a timely fashion.

6. Does a credit on an old excise bill automatically credit a new excise bill?

If the credit on an old bill is less than the value of your new bill, no. the credit will be refunded. If the credit is the same or exceeds the new bill, we can move the credit forward. However, this is not automatic and would only happen during the refund process or if requested by the vehicle owner.

7. When are refunds issued?

Refunds are processed in the last week of every month.

8. Do you accept postdated checks?

Unfortunately, we are not able to accept postdated checks.

9. Can I make partial payments?

Partial payments can be made on real estate/personal property tax bills and water/sewer bills. However, excise bills must be paid in full.

10. Can I pay my real estate taxes all at once?

The 1st and 2nd quarters of real estate taxes can be paid at the same time when they are created in July. The 3rd and 4th quarters can be paid at the same time when they are created in January.

11. Can I go paperless?

At this time a paper bill will always be mailed for any tax and utility bill. However, you can register your bills on the town's website to receive electronic copies, email the remainder, and set up payment schedules or autopay. Due to the nature of excise bills, they will need to be registered annually in order to utilize that autopay function. Excise bills do not need to be registered if processing a one-time payment.

12. Who are Kelley and Ryan Associates?

Kelley and Ryan Associates are what is called a Deputy Collector. They are a third-party collection agency that towns and cities employ in the collection of delinquent excise taxes. When delinquent excise taxes pass the first demand fee (sent out by the Town), they are turned over to the deputy collector where additional fees are added. Once bills are in the custody of the Deputy Collector payments will no longer be made to the Town, but due directly to the Deputy Collector.

13. Why are the 1st and 2nd quarters of my real estate/personal property tax different from my 3rd and 4th quarters?

The first two quarters of the tax year are preliminary bills, based on the prior fiscal year. The second two quarters are actual tax bills, based on the certified tax rate and assessment.

14. What is the schedule for Real Estate/Personal Property Tax Bills?

Real estate and personal property taxes are billed quarterly on the following schedule:

• Quarter 1: Billed July 1st, due August 1st
• Quarter 2: Billed October 1st, due November 1st
• Quarter 3: Billed January 1st, due February 1st
• Quarter 4: Billed April 1st, due May 1st

All bill types are due after 30 days. After that time, bills are subject to interest and fees. If a bill due date falls on a Saturday or Sunday the bill is due the next business day, normally Monday.

15. What is the schedule for Motor Vehicle Excise Tax?

Excise tax bills generally go out once a year, usually around the middle of February. This bill covers the full calendar year and is an annual tax. You may receive a second bill during the year if certain actions are taken by you with the registry of motor vehicles. These can include reactivating a lapsed registration, switching the plate to a new vehicle, or registering additional vehicles within the year.

All bill types are due after 30 days. After that time, bills are subject to interest and fees. If a bill due date falls on a Saturday or Sunday the bill is due the next business day, normally Monday.

16. What is the period covered in the fiscal year?

The fiscal year runs from July 1st through June 30th.

17. What is the schedule for Water/Sewer bills?

Water/Sewer bills are also billed quarterly, and they are billed approximately two weeks after the real estate bills.

All bill types are due after 30 days. After that time, bills are subject to interest and fees. If a bill due date falls on a Saturday or Sunday the bill is due the next business day, normally Monday.

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Westborough Golf Club

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1. Do you have a practice facility?

Unfortunately, we do not have a range to hit golf balls but we do have a practice green that you can work on chipping and putting.

2. Do I need a tee time to play or can I just show up?

Tee Times are always preferred to ensure that you can get on the golf course. You can make tee times by calling the golf shop at 508-366-9947 or at Westborough Golf Club.

3. Is Westborough Golf Club Open to the Public?

Yes, Westborough Golf Club is open to everybody. We also have rates for residents and non-residents.

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Youth and Family Services

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1. How can I receive counseling services?

Westborough Youth and Family is staffed by Masters level clinicians with a strong background in issues related to children and families. We provide counseling for individuals (including children, adolescents and adults), couples and families. We offer short-term therapy aimed at resolving immediate crises as well as long-term therapy to address more difficult problems. Assistance is available around a variety of issues.

2. Can you help me find outpatient mental health providers?

Westborough residents have access to the Interface Referral Service 

3. Can I sign up for Babysitter training classes?

Westborough Youth and Family Services offers American Red Cross Babysitter Training. This class is taught by a Red Cross Certified Instructor. It's offered several times a year and is designed for students 11 years and older. In addition to learning babysitting essentials, first aid and basic business skills, participants will receive Red Cross Certification. Please contact the department to receive information about upcoming classes.