Show All Answers

1. Why are there yellow and blue painted lines on the street or flags in my yard?

A DigSafe request was called for in your area. The markings identify the location of underground utilities in order to avoid damage during any sort of excavation. See the DigSafe website for more information: Dig Safe System, Inc. - MA ME NH RI VT - Call 811

2. What do I do if a street light is out?

The Town is required per its National Pollutant Discharge Elimination System Permit to sweep streets. This is generally done in the spring and fall. The primary purpose for sweeping is to remove pollutants from the roadway that may be washed into our local water resource areas. Please do not blow your private yard waste into the town’s rightof-way

3. When and why does road sweeping occur?

The Town is required per its National Pollutant Discharge Elimination System Permit to sweep streets. This is generally done in the spring and fall. The primary purpose for sweeping is to remove pollutants from the roadway that may be washed into our local water resource areas. Please do not blow your private yard waste into the town’s rightof-way. 

4. Who is responsible for a water leak at my property?

The property owner is responsible for the water line from the house to the curb stop valve, which is typically located in front of the house, near the roadway. 

5. Why is my water rusty or brownish in color?

Naturally occurring minerals, primarily iron and manganese, flowing with the water are typically to blame for water discoloration. These minerals, which are heavier than water, settle in water pipelines when water usage is low — especially during winter months. When the water flow and pressure through the water pipes increases again, or there is a disruption in the distribution system, the minerals are stirred up and flow out of your faucets when you turn on the tap. 

If discoloration occurs, run the COLD water at one faucet for 5 to 15 minutes, and you should see the water clear. Running the hot water pulls from the water heater, which could make the problem worse. If the water fails to clear after 15 minutes, wait for a few hours and again try running only the cold water. If the water is still discolored, contact the DPW Water Division. Even if you are in an apartment or don’t pay your water bill directly, it’s important to notify the Water Division of any potential problem. 

Although the water is discolored, it remains safe to drink. It is possible, though, that the discoloration is a symptom of another issue, which is why it is important to contact the DPW Water Division if running cold water for 15 minutes doesn’t resolve the issue.

6. Where is my water meter located?

All water meters are located inside the property building, often in the basement where the water line enters the building. 

7. How/where do I dispose of cooking oil/grease?

Please do not dispose of grease down your drains or toilets. Grease congeals in your sewer line and can lead to clogs and sewer backups. Let it cool and harden, then dispose of in the trash.

8. I live near a sewer pumping station and I hear/see an alarm going off, who do I notify?

Please call the DPW office during normal business hours (508-366-3070). After hours please call the Fire Department (508-389-2300). There is no need to call 911.